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Telco & Utility Consulting

Understanding your strategic drivers to deliver profitable Customer growth and Market Share value 

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Acquire Telco & Utility Consulting Services

Transform your Customer growth trajectory across the Customer life cycle

From Procurement through to Acquisition and Retention, Customer Success, Credit and Fraud risk

Proven results across Consumer, Small Medium Business, Corporate and Wholesale Portfolios

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Optimise Target Operating Models

Ensuring performance excellence and highly engaged people

Accelerate Revenue Growth and Market Share

Data and Insights driven strategies to increase Acquisition and Retention

Drive Digital Transformation

Increase Customer engagement through Digital Channels

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Better Practice Credit Risk Strategy

Achieving reductions in Bad Debt Expense, Doubtful Debt Provision and improvements in Cash Collections

Optimise Data and Insights through Strategic Partnerships

Ensure the most up to date partners and solutions are leveraged

Supplier Risk Management

Mitigating risk around Supplier quality, delivery, cost and financial health

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Rachael Hurrell

Executive Director

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Rachael’s recent experience encompasses the Telco & Utility Segment Director at illion, a Partner Role in Financial Risk at Deloitte, and Senior Director of Group Credit Risk at SingTel Optus.

She has over 25 years’ global experience in Telco, Utilities and Financial Services, encompassing leadership roles across Sales, Credit Risk, Fraud Risk, Collections and Recoveries, Billing and Customer Operations functions.

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Rachael’s global experience includes Trans-Tasman and UK Telco roles, and nationally she has been part of Government and Industry body initiatives and Regulation Codes for the Telco Industry. These include the refinement of the Telecommunications Credit Management (now TCP) code, and the TIO (Telecommunications Industry Ombudsman) Hardship Collections Guidelines.


Rachael has held Executive Strategy roles, including Organisation Design following Merger and Acquisitions, and was recently a Councilor on the NSW Divisional Council of the AICM (Australian Institute of Credit Management).

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